C_TCRM20_72試験番号:C_TCRM20_72 最新な問題集
試験科目:「SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2」

>> C_TCRM20_72 最新な問題集


NO.1 Which of the following object types can you define in the CRM Middleware administration
Note: There are 3 correct answers to this question.
A. Business objects
B. Subscriptions
C. Sites
D. Publications
E. Customizing objects
Answer: B,C,D

NO.2 SAP ERP material master data can be loaded into SAP CRM product master data using CRM
What Customizing is required before this can take place?
A. Material master classification
B. Condition data
C. Item categories
D. Base hierarchies
Answer: D


NO.3 There are several Interaction Center (IC) functions that help agents to work effectively within
the IC application.
Which of the following features are related to agent guidance?
Note: There are 2 correct answers to this question.
A. Knowledge article routing
B. Interactive scripting
C. Intent-driven interaction
D. Service-level workflows
Answer: B,C


NO.4 What can you maintain in the SAP CRM organizational model?
Note: There are 2 correct answers to this question.
A. Direct assignment of a responsible employee to an organizational unit
B. General attributes for organizational units
C. Direct assignment of a responsible employee to a position
D. Direct assignment of the responsible organizational unit in the employee master data
Answer: B,C


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